Testimonials

I consider them to be my IT department

As a small business, I consider Peter and Paradigm Consulting to be my IT department. I previously worked with a large web hosting company and was amazed by how much more care and attention Peter and his team gave to my business after I made the switch. From routine maintenance to more urgent matters, Peter’s response time is always exceptional. I have never doubted that I am in good hands. I plan to continue my partnership with Paradigm for many years.

Better functionality at less than half the cost.

Although it may appear that Paradigm's services are expensive, what we received placed us in an excellent position as they worked with what we could afford, but still provided us a perfectly functional and very reliable network. Paradigm allowed us better functionality at less than half the cost of our current provider and with more "features." Paradigm listened to what we needed and configured their services with an efficiency that allowed us to obtain the functionality we require. Ongoing monitoring was seamless. Paradigm was able to catch issues before we even new they existed and remedy them, allowing us uninterrupted service. In the event that we had an issue, Paradigm was prompt to respond. Even though our contract stated that Paradigm would respond within 24 hours, response time was either immediate or within an hour or two. Communication was excellent and annual contract discussions were based on a clear understanding of our needs, priorities, plans and financial resources.

An integral part of our business since 1997.

Paradigm has been an intricate part of our business since 1997. With our limited IT staff, Paradigm has helped fill the void that would otherwise require more IT staffing and hardware. From server roll outs to website design and hosting, network design and troubleshooting, he has a breadth of knowledge in all fields of IT. It has been a pleasure working with Paradigm for the past 17 years and we will continue to use them far into the future.

Lori Simon

We would have been in a world of hurt without you guys.

Their expertise put our legal team in a position that we could successfully challenge the opposing team’s forensics expert.

I highly recommend Paradigm Consulting. Their expertise and ability to clearly explain complicated computer forensics issues put our legal team in a position that we could successfully challenge the opposing team’s forensics expert’s methods and findings.

I can’t imagine any other vendor resolving my issue so quickly.

When I contacted Peter, I was panicked, stressed and concerned over losing a full year of accounting data. I soon learned that he had expert knowledge of the software program I was using and he immediately made me feel at ease. Within minutes of asking key questions, accessing my computer, and calming my nerves, he was able to find my files and even made modifications to avoid a re-occurrence. I can’t imagine any other vendor responding to and resolving my issue so quickly. THANK YOU!!!

They have a startup business/budgeting knowledge and mindset.

Paradigm developed innovative solutions to several technical problems we faced at MeansBusiness. They have a startup business/budgeting knowledge and mindset (e.g., ‘I understand we don’t have a $20M budget, so let’s improvise’). Subsequently, during the formative phase of ECFiber, I reached out to Peter Nikolaidis, Paradigm’s founder, to be an ECFiber board member because of his common sense business and technical perspective.

Paradigm has taken the worry off my mind completely.

Paradigm has taken the worry of the computer part of my business off my mind completely since 2009, when we called on them to set up a new system and website for us. I can email or call them from anywhere, and they can get right on an issue, and it’s resolved. Security, storage, equipment - their solutions make all the difference because it’s what we need, not something that’s all cobbled together. When a large amount of data was deleted from our project database, Paradigm was able to recover it for us. That was huge, and saved us a lot of time and effort that we would have needed to rebuild it. When everything is working smoothly it’s great. When it doesn’t work, it’s a disaster, and getting the IT guy to solve your problem quicker than "as soon as possible" is the goal. Paradigm’s ability to remotely manage our systems is paramount so we’re not waiting for the guy to show up at the door. Peter and his staff address our IT needs promptly, and without talking down to you.

If you have a business, you need to do this.

My company laptop was stolen while my wife an I were on vacation. I called Paradigm and said "Peter, someone took my laptop! Can you help me?" I had some of my information backed up, but not everyone is on top of making their own backups. If you are diligent with your backups, you may be okay, but that thumb drive could have been in that same bag with my laptop, and what good would that have done? I had a friend down in Myrtle Beach who had a desktop get a virus, and it took out the backup too. Fortunately, I use Paradigm's business continuity and backup service, so they had a copy of all of my important company information, as well as my personal documents and family photos. I would have lost a whole year of work, documents, and financials. This would have easily cost me more than three times the cost of a new laptop, not including the time I would have to spend with my accountant to rebuild our books. I'm not a tech, so I depend on Paradigm to be our trusted technology advisor - their staff is always there when I need them. They are great when it comes to scheduling, with an online calendar is is a real time saver. I feel much better now; Paradigm's cloud backup service was a lifesaver. If you have a business, you need to do this.

With Paradigm, we always have an IT expert on our team

Today, information technology is changing rapidly. Every time you turn around, there's another layer - whether it's new technology, security, or compliance - adding more complexity to already complicated systems. Paradigm has provided us with reliable service for over 17 years, and we trust them implicitly. This is especially important given that we deal with sensitive customer data and communications every day, and we can't trust our IT systems to just anyone because you don't know what some people might do with your info. The biggest benefit we experience with Paradigm is always having an expert on our team to allow us to address complex issues we would otherwise not be able to, particularly for special projects where it doesn't make sense to have a full-time employee with the needed level of skill. It's comforting knowing that we have Peter and his team's level of expertise available to us any time we need it.

Highly used and prized…

“We’ve come a long way thanks to Paradigm.”

We knew we needed to come up to speed in the IT world to keep pace with the needs of our staff. We wanted to address not only hardware and software processes; we needed an overall technology plan and knew we needed outside help for that. With everyone so dependent on technology to do their jobs, when something isn't right, people literally can't work and that becomes a major concern for employers. Paradigm has helped us to reach goals in a timely manner, in a logical progression, and get away from the "let's do this today" and two weeks later "let's do that" approach. The Paradigm staff helped us to frame a long term technology plan. We see the benefit of having their support all the time. We've come a long way thanks to Paradigm.